Course Series: 4 of 4
Course Award: Micro-Credential
Course Duration: 2Hours
Course Complexity: Intermediate*

In this course, the 4th in its series, we learn how to take action and manage the process so that customer concerns become an opportunity for business growth and return business! This course follows on from ‘Resolving customer complaints’.

Upon completing this micro-credential, you will receive a digital badge!

Beginner – Introduces a concept and explores the concept and how it is applied

*Intermediate – Explores a concept and builds from an entry-level understanding, through to an advanced level or mastery.

Advanced – Focuses on complexities of subject matter, participants are recommended to have an understanding of subject matter prior to enrolling in course. Typically designed for managers or people with experience in the subject matter.