Course Series: 2 of 4
Course Award: Micro-Credential
Course Duration: 2Hours
Course Complexity: Intermediate*

This course takes you through personalised service offerings, fostering repeat business and getting to know the characteristics of your customers, allowing you to explore the different dimensions of your target customers. This course follows on from the course: Customer service expectations.

Upon completing this micro-credential, you will receive a digital badge!

Beginner – Introduces a concept and explores the concept and how it is applied

*Intermediate – Explores a concept and builds from an entry-level understanding, through to an advanced level or mastery.

Advanced – Focuses on complexities of subject matter, participants are recommended to have an understanding of subject matter prior to enrolling in course. Typically designed for managers or people with experience in the subject matter.