Course Award: Micro-Credential
Course Duration: 3 Hours
Course Complexity: Foundation

Communicating with customers comprises of 2 micro-credential stacked courses of learning, followed by a completion of assessment tasks at the end of each skill level, to test the learner’s knowledge and understanding. 

In Communicating with customers, the learner has demonstrated understanding in:

• The fundamentals of communication including effective communication methods.
• Challenges that may arise in communication and how to address these.
• The importance of personal appearance

Upon completing this micro-credential, you will receive a digital badge!

Beginner – Introduces a concept and explores the concept and how it is applied

*Intermediate – Explores a concept and builds from an entry-level understanding, through to an advanced level or mastery.

Advanced – Focuses on complexities of subject matter, participants are recommended to have an understanding of subject matter prior to enrolling in course. Typically designed for managers or people with experience in the subject matter.